Service Agreement...

Reaching us

If you need to reach us, please email us at info@worldofcamping.co.uk Alternatively you can give us a ring on 01209 20 32 20, or our postal details can be found on our contact us page.

Tax charges

All of our prices on the site include the current VAT rate.

Making a purchase

Making a purchase could not be easier. Just browse our online shop shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept most credit cards and do not charge for any item until it is ready to ship. Backordered items are not charged until they are ready for shipping. Alternatively you may call us on 01209 20 32 20 with your credit card information.

Shipping and Handling

We use a network of reputable national carriers who guarantee that your goods will arrive in a suitable condition within the advised timescale. Orders will be delivered by UK mail, who provide a tracking service so that once your order has been dispatched we will e-mail you with your tracking number, allowing you to track its journey.
For Delivery price please look here

Delivery schedule

Your order will be dispatched within 1 working day service, as long as we have the product in stock. Please note that if your order is placed on the weekend, it won't be processed until the following Monday.

Back orders and part shipments

If your full order cannot be processed, you will be phoned and/or emailed as soon as possible. You will then be given the following options:

• Wait until your full order can be fulfilled before delivery
• Have the part order delivered, with the rest to follow when available, with no extra charge for delivery.
• Cancel the unavailable products from your order
• Cancel your full order

Privacy Policy

World of Camping does not disclose customer information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We may occasionally write to you with details of special promotional offers or other information that may be of interest to you.

Transactional information

World of Camping will take care that all product descriptions are accurate so the customer knows exactly what they are buying. The price displayed will include VAT at the current rate so you know exactly how much is being spent. Other non-optional costs the buyer will incur, such as delivery and handling costs, are clearly stated for the convenience of the customer.

Security

World of Camping provides the customer with a secure payment system that meets all requirements issued by consumer protection and law.

When things go wrong

If the item you order is out of stock, we will phone and/or email you with the option to cancel your order if you would rather not wait. If you have a complaint with World of Camping please contact customer services on 01209 20 32 25 or via email

Children

worldofcamping.co.uk does not knowingly direct sales to children. Any orders placed by children will not be accepted without verifiable consent from the child's parent/guardian. Any personal information disclosed from children must have verifiable consent from the child's parent/guardian. This information will not be passed on to any third parties without the verifiable consent from the child's parent/guardian.

Price matching

Here at World of Camping, we like to think we offer the best customer service possible, and as part of this we also offer a price match on current in stock offers from other companies. Price matches are at World of Campings descretion and are to be agreed before any sale has occured.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

World of Camping is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new adaptor from us we would accept their old adaptor prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

<< Back to How to Shop